Bryce Pierce
- Role
- Learning Specialist Iii at Uber
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Bryce Pierce
An adept Learning and Development Professional with a proven track record at industry…
Experience
Learning Specialist Iii
May 2021 — Present · Chicago, IL, US
Facilitate the delivery of in-person, virtual, and/or self-led onboarding and training modules for 5+ lines of business and global partners. •Collaborate with Community Operations field agents and leadership to ensure training material accurately reflects the experience of all Mobility vertical customers and available resources. •Rapidly developed a start-to-finish Mock Call Assessment guide utilized by Learning Specialists in delivering scenarios to 250+ agents as part of a complex project. •Proactively partnered with stakeholders to review and improve the final onboarding assessment, which generated an 85% improvement on pass rates from prior onboarding classes. •Flagged outdated delivery and frontline resources to stakeholders, resulting in actioned updates, as well as new processes implemented to document Learning Specialist feedback. •Utilized learner insights to provided data-driven recommendations to L&D stakeholders for improving learning design and materials. •Own end-to-end reporting for delivery projects, ensuring detailed reports are provided to internal and external stakeholders.
Education
University of Kentucky
Bachelor of Arts - BA, International/Global Studies
2008 — 2012
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