Bryce Zapusek
- Role
- Data Analyst at Charter Communications
- Location
- Fairfield, CT, US
- LinkedIn followers
- 500 followers
About Bryce Zapusek
I am currently in my fourth year at the Dolan School of Business of Fairfield University…
Experience
Data Analyst
Aug 2024 — Present · Stamford, CT, US
I identify and implement operational enhancements in customer onboarding, contributing to significant improvements in efficiency and cost optimization. I build and maintain monthly dashboards and executive reports using SQL and Tableau to support strategic decision-making across teams. In addition, I conduct advanced analyses on customer behavior, including call drivers, churn, and experience metrics, to inform business strategy and operational improvements.I also apply a range of statistical and machine learning techniques, including linear regression, PCA, K-means clustering, and gradient boosting models such as XGBoost and histogram-based boosting. More recently, I have leveraged large language models (LLMs) to automate analytical workflows and accelerate insight generation. Across projects, I consistently propose and quantify the impact of strategic initiatives focused on improving operational efficiency and business outcomes.
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