Bryce Richardson
Sr. Operations Manager, eCommerce at Dr. Martens
- Role
- Sr Operations Manager Americas, Ecommerce at Dr. Martens plc
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Bryce Richardson
I enjoy fast-paced, dynamic, and engaging work environments - where I have the opportunity to utilize my sales and project coordinating skills to build meaningful professional relationships. In the perfect organization my performance will earn me the opportunity to advance into a managerial position, and, over time, have the opportunity to achieve additional leadership responsibilities.
Experience
Sr Operations Manager Americas, Ecommerce
Nov 2021 — Present · Portland, OR, US
Lead the Americas E-Commerce Operations team strategy and processes, while enabling operational excellence- Own the strategy and processes to enable operational excellence within Americas eCommerce- Managed a team dedicated to supporting the Americas digital website roadmap, post purchase experience, BAU tasks, analytics, and operations teams- Worked with eCommerce analytics team to forecast KPI uplifts based on regional website enhancements- Effectively communicated with digital website, analytics, logistics, and finance teams at all levels to address product return issues- Developed and executed digital website roadmap to drive site enhancements to boost conversion and revenue- Managed relationships with 3rd party vendors to leverage partnership and drive improvements- Project managed global and regional ecommerce projects to positively impact revenue- Collaborated with VP of eCommerce to support forecasting and operations budget
Education
University of Oregon Lundquist College of Business
BS, Business Administration
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