Bryce Moon
Chick-fil-A Executive Director, Food Safety, Hospitality and Guest Service Professional
- Role
- Executive Director of Talent and Culture at Chick-fil-A Restaurants
- Location
- Morristown, TN, US
- LinkedIn followers
- 500 followers
About Bryce Moon
Experienced Executive Leader with over a decade in customer service, talent development, and operations within the Chick-fil-A system. Proven success in building high-performing teams, designing scalable training systems, and driving results through values-based leadership. Strong background and experience in technology and business support, including XR development, Python, Google Workspace, and IT systems. Committed to long-term growth with Chick-fil-A, with a clear vision to pursue Operator leadership through excellence, integrity, and purposeful impact.
Experience
Executive Director of Talent and Culture
Mar 2025 — Present · Morristown, TN, US
Drive strategic alignment of hiring, onboarding, training, and performance systems with Chick-fil-A’s core values and Win the Heart strategy • Develop and implement scalable training pathways for Front and Back of House, incorporating the 3-step training method and Food Safety 5 • Oversee a structured feedback loop, including 45-day evaluations, trainer accountability, and growth coaching initiatives • Partner with Directors and Team Leaders to ensure strong cultural fit and long-term retention through leadership pipeline cultivation • Lead the Training Director and Certified Trainer team, ensuring role clarity, onboarding consistency, and ongoing development • Maintain a dynamic training infrastructure using Trello, TickTick, and Google Suite for transparent communication and task tracking • Optimize organizational health by aligning talent systems with the Five Critical Success Factors: People, Customer Experience, Sales Growth, Operational Excellence, and Financial Stewardship • Champion team culture through intentional communication rhythms, one-on-one development, and monthly huddles
Education
Hinds Community College
Associate of Arts - AA
Full Sail University
Certification in Computer Science, Computer Science
Western Governors University
Bachelor's of Science, Business Management and Leadership
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