Bryce Hilden

About Bryce Hilden

I am an experienced leader dedicated to developing high performance teams in the property and casualty insurance industry. I focus on policy growth and retention through iterative improvements in customer claim experiences, claim file quality, payment accuracy, consistency and operational expense control. I focus attention daily on team building through quality decisions, clear expectations and transparent communication. I foster a culture of personal and team accountability through my example, individual as well as team coaching and mentoring. I have demonstrated success in the implementation and management of new as well as existing initiatives. I am comfortable and skilled at managing multiple projects and priorities in a fast paced and constantly evolving people oriented environment. I am comfortable in front of all audience types and foster engaged relationships with all whom I come in contact with.

Experience

1. Director, Title Services

   RB Global Inc.

   Feb 2025 — Present · Chicago, IL, US

Education

• Bellevue Community College

  AA, Business Administration and Management, General

  1994 — 1996

• Western Governors University Washington

  Bachelor of Science (BS), Business Administration and Management

  2013 — 2015

Skills

• Commercial Lines
• Vendor Management
• Casualty
• Subrogation
• Property & Casualty Insurance
• Training
• Customer Satisfaction
• General Insurance
• Claims Handling
• Leadership
• Claims Resolution
• Claim Investigation
• Casualty Insurance
• Strategic Planning
• Risk Management
• Property Damage
• Legal Liability
• Claim
• Business Process Improvement
• Forecasting
• Insurance
• Project Management
• Performance Management
• Claims Management
• Management
• Team Building
• Customer Retention
• Customer Service
• Negotiation
• Motorcycle
• Liability Analysis
• Commercial Insurance
• Quality Assurance
• Process Improvement
• Liability
• Coaching