Bryce Clark

Customer Success Manager @ ModMed | MBA graduate from UCF

Role
Customer Success Manager, Strategic Accounts at ModMed
Location
Fort Lauderdale, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Bryce Clark

Hello! I am a Customer Success professional who enjoys solving complex problems and turning challenges into opportunities for growth. I thrive in fast-paced environments, value strong collaboration, and take pride in being a reliable partner to both customers and internal teams. I\'m always focused on delivering meaningful outcomes and long-term value. Looking forward to connecting,)

Experience

  1. Customer Success Manager, Strategic Accounts

    ModMed

    Jun 2025 — Present · Boca Raton, FL, US

    Serve as the primary point of contact and trusted advisor for assigned strategic customers, ensuring high satisfaction and long term success• Lead Quarterly and Annual Business Reviews to communicate performance results and strategic value delivered• Drive continued platform engagement, guiding users on best practices and feature adoption• Monitor and track customer success through health scores, adoption KPIs, churn risk indicators and usage metrics• Advocate for customer needs by collaborating with internal teams such as Support, Product, Sales, and Engineering• Use success tools including Salesforce, ChurnZero, PowerBI, Qlik, AskNicely, and Jira

Education

  • University of Central Florida

    Master of Business Administration - MBA

    2022 — 2023

  • John Cabot University

    Bachelor of Arts - BA, Study Abroad

    2022

  • Florida Atlantic University

    Bachelor's degree, Psychology

    2019 — 2022

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Bryce Clark — Customer Success Manager, Strategic Accounts at ModMed in Fort Lauderdale, FL, US | Unifers