Bryce Brooks
Associate Director over SLED (State, Local & Education) Complex Billing Research. Streamlining processes, escalations, and training for CSMs and Client Executives.
- Role
- Associate Director at Verizon Business
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Bryce Brooks
Passionate professional with over 10 years of telecommunications experience. Extensive…
Experience
Associate Director
Dec 2023 — Present · Cary, NC, US
Education
Jack Welch Management Institute
Master of Business Administration - MBA, Business Administration and Management, General
William Peace University
Bachelor of Arts (B.A.), History
2007 — 2010
Skills
- Customer Service
- Microsoft Office
- Leadership
- Management
- Project Management
- Public Speaking
- Telecommunications
- Voip
- Solution Selling
- Social Media
- Time Management
- Sales
- Wireless
- Training
- Powerpoint
- Telecommunications Billing
- Lte
- Cdma
- Cellular Communications
- Call Centers
- Web Chat
- Enterprise Services
- Microsoft Excel
- Quality Assurance
- Ilec
- Reporting & Analysis
- Business Process Improvement
- Customer Escalation Management
- Salesforce.com
- Account Management
- Excel Pivot
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