Bryce Arenson

Product Insights & Analytics Pm @Bluehawk Consulting Now Tsg

OR, US

Lead company-wide transition to a new survey platform, projected to save over $200K annually, while improving scalability, flexibility, and ownership of customer feedback systems.Expand insights work across three major lines of business (M365, Copilot, Gaming/Xbox), enabling faster, higher-quality customer experience feedback loops with key product and marketing stakeholders.Translate customer insights into executive-level deliverables, influencing roadmap discussions and driving action across product, design, and growth teams.Initiate and drive cross-org strategic efforts, including optimizing an AI-powered chatbot feedback channel and a high-impact initiative focused on recreating customer pain points to improve CX.Work cross-functionally with engineering, privacy, and operations teams, advocating for data-informed changes and shaping scalable systems that support Voice of Customer (VoC) strategy across the org.

Claremont Graduate University

Master of Arts - MA, Positive Organizational Psychology

Soka University of America

Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies