Bryan Wight
- Role
- Director of Operations - Global Support at MRI Software
- Location
- Germantown, OH, US
- LinkedIn followers
- 500 followers
About Bryan Wight
I am a tenacious professional with substantial experience in spearheading high-performing…
Experience
Director of Operations - Global Support
Jun 2021 — Present · OH, US
Institutes best practices and policies across the support services function. Models and structures the staffing to provide 24x7 coverage and response. Serves as a point of escalation to promptly address customer concerns. Provides guidance, leadership, and goals for direct line managers and their teams. Sets performance standards and drives for continued improvement. Ensures that the support functions appropriately align to the needs of the business. Partners with our Commercial organization to develop and implement customer support agreements. Manages to the assigned budgetary guidelines. Provides concise reporting and communications with regards to operating effectiveness. All other responsibilities as may be assigned.
Education
NBCC (New Brunswick Community College)
Industrial Instrumentation Engineering, Industrial Engineering
1985 — 1987
University of New Brunswick
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
1982 — 2021
Cambrian College
Certificate, Refrigeration/Air Conditioning, Propane Fitter Electric/Electronic, Gas Fitter 1
1993 — 1995
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