Bryant Lewis
Technical Support Specialist
- Role
- Technical Support Specialist at Sra, A Csra Company
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Bryant Lewis
Specialties: Deployment and rollouts for companies that are currently upgrading/…
Experience
Technical Support Specialist
Jun 2011 — Present
Monitor the online ticket queue for work assignments• Imaging, troubleshooting, and managing Windows 7 workstations in an Microsoft Domain environment• Installi and troubleshoot baseline and limited use workstation applications• Create and manage user and computer accounts in Microsoft Active Directory• Configure, manage, and troubleshoot mobile devices• Resolve end user problems using remote assistance software an in-person visits• Maintain accurate asset inventory records• Configure, manage, and troubleshoot local/network printers
Skills
- Information Technology
- Troubleshooting
- Program Management
- Databases
- Software Installation
- IT Management
- Operating Systems
- Software Documentation
- Sdlc
- Integration
- Visio
- Customer Support
- Requirements Analysis
- Cloud Computing
- Crm
- IT Strategy
- Consulting
- Tcp/Ip
- Wireless
- Pmp
- Leadership
- Training
- Testing
- Telecommunications
- Analysis
- IT Service Management
- Customer Service
- System Administration
- Security
- Process Improvement
- Technical Support
- Disaster Recovery
- Networking
- Satellite Imagery
- Active Directory
- Hardware
- Team Building
- Management
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