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Hannah Bryant
Head of Support Experience @Trade Me
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WORK HISTORY
Head of Support Experience @Trade Me
NZ
SKILLS
ABOUT HANNAH BRYANT
An award winning, senior leader, with over a decade of experience driving outstanding customer support experiences and digital transformation across technology and SaaS organisations. I come with a proven track record of building and scaling support teams in fast-paced, high growth environments. I foster a culture of collaboration, innovation and continuous improvement.My role at Trade Me, New Zealand\'s largest online marketplace, I lead customer-facing functions including the Contact Centre, Customer Success, Dispute Resolutions, Fraud Prevention, Training, Quality, Knowledge, Business Improvement and the Voice of Customer Analysis. Here, I have developed and implemented scalable operational strategies to improve efficiency, quality, trust and customer satisfaction. I excel in strategic planning, change management and cross functional collaboration to achieve business outcomes.My passion is driving positive change, building scalable solutions and fostering high performing, highly engaged teams through a genuine care for people and a distinct focus on customer centricity.
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