Bryan M.
Director, Global Technical Success @Certinia
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WORK HISTORY
Director, Global Technical Success @Certinia
Develop and execute a comprehensive technical success strategy aligned with the overall company goals- Collaborate with cross-functional teams, including Sales, Customer Success, Support, Product, and Engineering, to ensure seamless customer experience- Continuously improve and optimize technical success methodologies, tools, and processes to enhance the overall customer experience- Build and maintain strong relationships with key customers, acting as a trusted advisor and technical escalation point- Understand customers\' business objectives, technical requirements, and challenges to proactively identify opportunities for value-added solutions and services- Monitor customer health metrics and drive initiatives to mitigate risks and improve customer satisfaction and retention rates- Proactively address customer concerns and issues, escalating as necessary to ensure prompt and effective resolution- Collaborate with the Product and Engineering teams to relay customer feedback, identify and prioritize product enhancements, and ensure timely issue resolution- Stay up to date with industry trends, emerging technologies, and best practices to effectively address customer needs and drive product adoption- Define and track key performance indicators (KPIs) to measure the effectiveness and impact of technical success initiatives- Provide regular reports and analysis on technical success metrics, including adoption rates, customer satisfaction, and renewal rates.
EDUCATION
Tarrant County College
Associate of Arts and Sciences (A.A.S.), Architectural Technology/Technician
The University of Texas at Arlington
Honors BBA - Management, Business Administration - Management
SKILLS
ABOUT BRYAN M.
I build international revenue positive technology teams. I\'m passionate about working…
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