Bryan Sampson

Program & Project Management | Delivery & Implementation Support | Customer Focused | Results Driven | Team Oriented

Role: Sr Business Consultant at Health Care Service Corporation
Location: Park Ridge, IL, US
LinkedIn followers: 500 followers

Healthcare & Human ServicesView LinkedIn profile

About Bryan Sampson

Experienced Program Delivery Manager, leading and supporting vital Program and Project implementations in the technology and business services sector. Well versed in all aspects of Project Management and Service Delivery operations including strategic planning, gathering customer requirements, managing stakeholders and communicating program status and recommendations to senior management and clients. An active listener who rapidly assesses customer and peer needs and diffuses escalated issues and follows through to complete resolution.Additional Strengths and CompetenciesCCSG | CSM | ITIL 4 | Project Management | Change Management | Requirements Analysis | Vendor Management | Cross-functional Leader | Quality Assurance | Process Improvement | Service Delivery | Customer Account Management | Customer Satisfaction | Program Management | Strategic Planning | Agile Methods | Contract Negotiation | Training and Development

Experience

Sr Business Consultant
Health Care Service Corporation
Nov 2023 — Present · Chicago, IL, US
Lead business analysis• Ensure alignment and integration across functional areas in support • Ensure consistency and efficiency of major, complex, and strategic cross-divisional and enterprise-wide projects and initiatives from inception to completion• Provide oversight & coordination of project teams, resources, and budget to implement projects or initiatives according to dynamic and critical timelines• Interact with all levels of management including senior management• Support the prioritization of transformational program activities and tracks progress to goals

Education

DePaul University
Bachelor of Arts - BA

Skills

Training
Customer Satisfaction
Disaster Recovery
Configuration Management
Operations Management
Microsoft Project
Management
Cross-Functional Team Leadership
Ms Project
Agile Project Management
Customer Support
Project Management
Project Management Software
Wireless
Mobile Devices
Requirements Analysis
Contract Negotiation
Call Center
Metrics
Technical Support
Integration
Program Management
Wireless Technologies
Telecommunications
Process Improvement

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