Bryan Overcash

About Bryan Overcash

GCS operates contact centers and provides back-office transaction processing services to government agencies & Fortune 500 companies. Additionally, through our extensive network of service providers, we manage outsourced contact center services in dozens of countries across the world. Our capabilities include inbound customer care and sales, outbound acquisition and surveys, chat, text, email and back-office services such as employment verifications, background checks, document scanning and data entry. We work with New York\'s Metropolitan Transit Authority, the US State Department, some of the largest financial institutions in the world including Wells Fargo, Bank of America, Barclays, Citibank, US Bank, HSBC, Suntrust and Ocwen Financial, and major insurance companies including Humana, AIG, Transamerica, Chubb, Zurich, Mutual of Omaha, Minnesota Life, Aflac and others.Contact Bryan to discuss how GCS can help you improve your contact center results!

Experience

1. Co-founder, CFO & COO

   Global Contact Services Gcs

   Jul 2001 — Present

   Responsible for GCS\' operations organization and all support and administrative activities including technology, quality assurance, human resources, finance and accounting.

Education

• UNC Kenan-Flagler Business School

  Masters, Accounting

  1989 — 1990

• Davidson College

  BA, Economics

  1985 — 1989

Skills

• Customer Service
• Entrepreneurial Experience
• Corporate Finance
• Mergers & Acquisitions
• Entrepreneurship
• Strategy Development
• Process Improvement
• Management
• Direct Marketing
• Outsourcing
• Start-Ups
• Crm
• Business Financial Management
• Finance
• Leading Change
• Leadership
• Sales
• Capital Raises
• Operations Management
• Strategic Planning
• Leadership Development
• Sales Management
• Capital
• Strategy
• E-Commerce
• Business Development
• Call Centers