Bryanna Taylor

About Bryanna Taylor

Skilled at executing successful concerts/events with significant revenue gains and considerable savings in expenses. I take enormous pride in the satisfaction and fulfillment of my team, clients, and all those that I work with.

Experience

1. Guest Services Manager - Desert Diamond Arena

   Legends Global

   Oct 2024 — Present · Glendale, AZ, US

   Oversee and manage over 150+ Guest Services Representatives, leads and supervisors for front of house operations during concerts, sports games and special events with capacities up to attendees-Implement departmental protocols and procedures to enhance guest satisfaction, safety and operational efficiency-Handle escalated guest complaints and concerns with empathy and professionalism; resolve issues quickly to maintain a positive brand experience-Develop and execute onboarding, training, and performance evaluation programs for event staff-Collaborate with security, concessions, box office, marketing, sales and operations teams to ensure seamless event coordination-Monitor ADA seating, manage accessible accommodations, and ensure full compliance with accessibility laws and guest needs-Efficiently help coordinate and execute event VIP operations for tours prior to and on event days.

Education

• Arizona State University

  Bachelor of Science - BS, Communication and Media Studies

• El Camino College

  Associate's degree, General Studies

  2014 — 2018

• Redondo Union High School

  High School Diploma, General Studies

  2010 — 2014