Bryanna McCoskey

About Bryanna McCoskey

I’m a passionate healthcare professional dedicated to improving the patient care experience—especially in dentistry, where anxiety often creates barriers to trust and treatment. In my role at Harmony Dentistry, I specialize in creating a calm, empathetic, and personalized environment that enhances patient satisfaction, loyalty, and overall practice growth.With a background in Business Economics from the University of California, Irvine and early career experience in developmental operations and customer service, I’ve built a strong foundation in communication, patient relations, and systems efficiency. These skills now support my mission to transform anxious patients into confident, returning ones through thoughtful training, team development, and care-centered workflows.I believe training and development are essential to improving healthcare outcomes—not just for patients, but for staff who are empowered to deliver exceptional service. By focusing on strategic communication, emotional intelligence, and operational improvements, I help our team elevate every step of the patient journey.I bring a combination of empathy, creativity, and energy to everything I do. Whether I\'m developing a new patient onboarding strategy or coaching teammates on best practices, I strive to make a positive, lasting impact.Let’s connect if you’re interested in healthcare innovation, patient experience design, or simply building more human-centered systems—one smile at a time.

Experience

1. Front Office Team Lead

   Harmony Dentistry

   Jul 2024 — Present · Mission Viejo, CA, US

   Focus on both patient care and operational efficiency. I manage critical administrative functions—including appointment scheduling, insurance audits, and treatment coordination—to ensure a seamless experience for every patient. As a treatment coordinator and patient care advocate, I prioritize clear communication and empathy, especially for anxious patients, helping build trust, comfort, and long-term loyalty.In addition to patient-facing responsibilities, I lead training and development initiatives for new and existing staff. By creating consistent processes and providing hands-on coaching, I help our team deliver exceptional care while supporting a positive, growth-oriented workplace culture. My goal is to continuously elevate the patient experience through thoughtful systems, empowered staff, and a strong commitment to healthcare excellence.

Education

• UC Irvine

  Bachelor of Arts - BA, Business Economics