Bryan H.
Customer Success Director and Manager | 2x International Best-Selling Author | One of the world\'s best CX/CS transformative experts!
- Role
- Customer Success Manager, Mid-markets at Ovation
- Location
- Rock Springs, WY, US
- LinkedIn followers
- 500 followers
About Bryan H.
In my previous role, I scaled and optimized the Customer Success Department, integrating strategic methodologies that significantly enhanced client satisfaction and loyalty. I was the key player in developing customer-centric SOPs and a valuable customer feedback program via Hubspot was pivotal in building lasting client relationships and retention. With a strong foundation in technical acumen, we facilitated seamless API and POS integrations, ensuring that clients experienced smooth onboarding and effective resolution of complex technical issues. My focus remains on leveraging customer relationship management and process improvement to drive transformative outcomes in customer success.
Experience
Customer Success Manager, Mid-markets
Dec 2024 — Present · Remote / Provo, UT, US
Education
University of Phoenix
Bachelor of Science (BS)
2011 — 2014
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