Bryan Snyder

Manager of eCommerce Service Parts and Strategic Business @ Canon Medical System | US Army Veteran.

Role
Manager of Service Parts and Strategic Business at Canon Medical Systems USA, Inc.
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers
Supply Chain & LogisticsView LinkedIn profile

About Bryan Snyder

Service Management: 20+ years of customer service and field service experience in the medical device and semiconductor industry with steadily increasing levels of responsibility.• Customer Success management. Land, Adopt, Expand, Renew Methodology. Record of applying strategies that increase device adoption for quicker ROI, customer satisfaction, value added revenue that resulting in positive revenue growth and renew service contracts and new order generation. • Performance Metrics: Experience creating KPIs for the service delivery team to foster a data-driven approach that consistently drives business goals• Regional and Global P&L responsibilities• Cross-Functional Collaboration: History of working with sales, application support, and product development teams to facilitate optimal servicing of account and customer needs and inform new products and enhancements• Process Improvements: Adept at analyzing existing procedures for weak spots or inefficiencies to design targeted improvement strategies, never afraid to look for better methods or approaches to service delivery• Customer escalation and resolution management

Experience

  1. Manager of Service Parts and Strategic Business

    Canon Medical Systems USA, Inc.

    Feb 2022 — Present · Pittsburgh, PA, US

    Developed and enhance the Canon Medical Systems Medical Marketplace eCommerce platform for Service Parts.• Analysis to determine what are the high value and high moving service parts to help increase order volume on the Medical Marketplace ecommerce platform.• Increase the incremental service parts revenue for Canon Medical Systems.• Cultivate relationships with key parts distribution partners to drive the ecommerce Marketplace revenue• Negotiate agreements with our partners to increase the Canon Medical OEM parts footprint.• Drive the promotion and marketing of the Medical Marketplace eCommerce platform to the medical device community. • Achieved a 72% increase in the eCommerce service parts revenue in 2022 over 2021.• A 620% increase in order volume in 2022 over 2021.

Education

  • Electronic Institutes of Technology, Pittsburgh

    Electronic and Computer Engineering Technology

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Bryan Snyder — Manager of Service Parts and Strategic Business at Canon Medical Systems USA, Inc. in Pittsburgh, PA, US | Unifers