Bryan Hooker

About Bryan Hooker

As the Director of QA at Axcient, a cloud-based data protection and business continuity platform, I oversee eight QA teams and 25 QA engineers, and six managers, ensuring the quality and reliability of our products and services. I have more than four years of experience in this role, and more than seven years of experience in QA management and leadership positions.My core competencies include designing, planning, and driving powerful test automation tools and frameworks, leveraging modern technologies and tools such as Python, Ruby, Selenium, and Splunk. I am also a certified Agile Scrum Master, establishing best practices and common processes to facilitate timely and efficient delivery of weekly releases. I am passionate about data-driven management and goal setting, developing and implementing dashboards and scorecards, and collaborating with cross-functional teams to refine escalation metrics and identify process improvements. My mission is to enhance the operational clarity and efficiency of the QA organization, and to support the strategic direction and growth of Axcient.

Experience

1. Director of Software Quality and Lifecycle Management

   ConnectWise

   Nov 2024 — Present

   Oversee the SDLC process for 7 major products, managing development workflows, establishing key performance metrics, managing support escalation processes, and overseeing product quality. • Established a Process Advisory Board to help ease the transition of tools and processes into new parent company. • Provide support for key integrations such as Jellyfish (off the shelf) for resource allocation tracking, and Splunk (custom reporting tool) for metrics on QA and support escalation. • Streamlined daily Support / Developer meetings using Splunk dashboards to cover key topics and discussion quickly and on priority to make optimal use of daily meeting time.• Implemented a QA shift-left approach for all products so that test plans can be created and reviewed by team members before implementation efforts begin, resulting in higher cohesion among the team, earlier defect detection, and more thorough testing.• Conducted post-mortem reviews of customer found defects among QA members, so that we can learn from customer experiences, and work to reduce customer pain.

Education

• Colorado State University

  Minor, Mathematics

  1996 — 2000

• Colorado State University

  BS, Computer Science (Natural Sciences)

  1996 — 2000

Skills

• Unit Testing
• Software Development Life Cycle (Sdlc)
• Back-End Web Development
• Java
• Php
• System Testing
• Front-End Development
• Virtualization
• Black Box Testing
• Shell Scripting
• Linux
• Quality Center
• Databases
• Docker
• Hp Application Lifecycle Management
• Testing
• Vmware Esx
• Software Engineering
• Test Cases
• Perl
• Github
• Regression Testing
• Phpbb
• Programming
• Software Design
• Unix Shell Scripting
• C#
• Lamp
• Sdlc
• Xml
• Rest
• Test Planning
• Hyper-V
• Test Automation
• Technical Leadership
• Amazon Web Services (Aws)
• Iscsi
• Software Development
• Python
• Agile Methodologies