Bryan Echevarria

About Bryan Echevarria

Dedicated IT and Marketing professional with extensive experience in customer service, technical support, and client relationship management. Proven ability to understand and solve technology issues, provide timely service, and create positive customer experiences. Demonstrated strong sales skills and adaptability, achieving notable success in a short period. Adept at managing multiple tasks in fast-paced environments, collaborating effectively with team members, and maintaining accurate data systems. Committed to continuous improvement and delivering solutions that are both effective and user-friendly. Strong foundation in computer science and hands-on technical experience, with excellent communication and interpersonal skills.

Experience

1. Samsung Home Theater Specialist

   Best Buy

   Jul 2024 — Present · Miami, FL, US

   Leading both one-on-one and department-wide coaching sessions on sales techniques and product knowledge, mentoring team members to improve performance and customer engagement- Consistently meeting and exceeding revenue per hour targets, averaging between and daily, contributing to overall store profitability- Collaborating with the Geek Squad and other supporting teams to coordinate home theater installations and assist with advanced troubleshooting services- Improving customer satisfaction and store profitability through on-going training and researching Samsung’s latest innovations- Providing expert guidance on Samsung home theater systems, including TVs, soundbars, and smart home integrations, helping customers find the best solutions for their needs- Troubleshooting and setting up Samsung audio-visual products, resolving connectivity issues and optimizing settings to assure quality customer experience during demonstrations.

Education

• Miami Dade College

  A.A., Computer Science

• Florida International University

  B.S., Data Science and Artificial Intelligence