Bryan Hidalgo

WORK HISTORY

EDUCATION

SKILLS

ABOUT BRYAN HIDALGO

Executive operations and technology experience in the fintech, proptech, legal tech, and payments spaces across five start-ups and two global companies, with the last ten years focused on:• Co-leading all operations functions for a fintech consumer lending org supporting personal loan and HELOC products, driving efficiency and excellence in our teams and vendor partners, and mitigating company risk by proactively focusing on regulatory compliance.• Shaping the client experience for a legal tech marketplace, including leading annual planning, developing KPIs and OKRs, staffing, and building processes/systems to rapidly scale.• Reimagining the nationwide customer experience for real estate acquisition and resale; large-scale centralization of servicing components; investing in servicing infrastructure; driving team engagement, NPS, CSAT, quality, and financial performance. • Leading pre-IPO operational strategy and process development, and post-IPO scaling for customer-facing operations functions across multiple contact channels and product lines.Managing domestic and international service provider partnerships with responsibility for RFPs, contract negotiations, performance analytics, audits, and legal/regulatory compliance.• Developing and scaling high performing in-person and remote teams in rapid growth environments, including responsibility for recruiting, performance management, compensation, employee engagement, and career development. • Communicating and influencing in a matrix environment across multiple countries, cultures, and employee levels.