Bryan Blume
- Role
- Senior Director, Cs Healthcare Operations at Chewy
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Bryan Blume
Strategic leader offering expertise in effecting change through the voice of the…
Experience
Senior Director, Cs Healthcare Operations
Aug 2022 — Present
Single Threaded Customer Service Organizational Healthcare Leader responsible for growing and inspiring a world-class customer service healthcare team that supports pet parents in promoting the overall wellness of their pets. Areas of focus include Pharmacy, Vet Diet and Pet Insurance and Health and Wellness Plans. •Builds and execute strategic a roadmap on how to provide optimal healthcare services and support for customers. •Drives an effective organization of responsibility include…
Skills
- Management
- Six Sigma
- Program Management
- Team Leadership
- Relocation
- Customer Satisfaction
- Real Estate Transactions
- Defect Tracking
- Ivr
- Operations Management
- Recruiting
- Team Motivation
- Negotiation
- Training
- Project Management
- Team Management
- Performance Management
- Outsourcing
- Crm
- Call Centers
- Customer Experience
- Process Excellence
- Customer Service
- Short Sales
- People-Oriented
- Call Center
- Process Improvement
- Leadership
- Quality Assurance
- Real Estate
- Cross-Functional Team Leadership
- Forecasting
- Team Building
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