Bryan Bieszk

About Bryan Bieszk

A highly accomplished and energetic Senior Information Technology Leader with a successful track record for managing teams, developing talent, delivering improved IT services and technologies and solving business problems. I have a personal passion for developing individuals within the IT career track and developing business and IT leaders as demonstrated by my proven success record of identifying, coaching, and mentoring talent.My career achievements are a result of my mantra to continuously looking ahead. I thrive in environments where visions are shared and succeed when collaborating with my leadership team while working towards a common goal. I maintain a deep interest in technology trends and routinely leverage this knowledge to identify and develop solutions to business problems. I encourage my teams to take ownership and understand how their work impacts the business to retain a competitive advantage.Specialties: Senior Management Strategy Development • IT Budget ManagementLeadership Development • Organizational Change Management • Technology Strategy IT Service Delivery • Client Technology • Strategic Planning • IT Security ManagementProcess Improvement • Operational Re-engineering • Relationship ManagementVendor Management • Change Management • ITIL • Agile • Kanban

Experience

1. Director, Managed Services

   Answerport, Inc

   Sep 2022 — Present · Mequon, WI, US

   Answerport is a highly skilled team of management and technology consultants that solves clients\' complex IT problems with an experienced, hands-on approach. We align IT to meet new business challenges arising from mergers, acquisitions, and carve-outs by addressing the most challenging IT issues with a balance of speed and precision for private equity clients and their portfolios. As the Director of Managed Services, I oversaw the division responsible for providing premium technology services to 15 major domestic and international clients. I directed the teams to focus on Key Performance Indicators that enhanced speed-to-closure and maximized customer investment. I directed the team to develop repeatable services by enhancing documentation and training for new systems. I assessed the team\'s technical skills and created training plans to improve knowledge of new systems and opportunities. Over time, I was responsible for managing the largest customer to help them reach their goals, overseeing support, annual budgets, projects, and acting as the liaison for Answerport. This year, the team achieved a 78% positive satisfaction rating, including an 81% score for professionalism, as well as satisfaction with response, resolution, communication, and positively influencing people\'s work. As the liaison, I was invited to join the AI initiative committee. In this position, I helped guide them in better understanding how to use CoPilot to meet their business needs. I provided stability to their security platform through quarterly vulnerability scans, biannual security awareness training, phishing campaigns, security tabletop exercises, and enhanced patching and security updates.

Education

• Milwaukee Area Technical College

  A.A.S, Supervisory Management

  1996 — 1999

• Lubar College of Business

  Bachelor of Business Administration (B.B.A.), Management Information Systems

  1996 — 2000

Skills

• Analysis
• Leadership
• Vendor Management
• Cross-Functional Team Leadership
• Hotels
• Kanban
• Change Management
• Resorts
• Visio
• Hospitality Industry
• IT Strategy
• Hospitality
• Coaching & Mentoring
• Information Technology
• Agile Methodologies
• Team Building
• Management
• Itil Certified
• Training
• Sharepoint
• Itil
• Strategy
• Strategic Planning
• Business Process Improvement
• Customer Service
• Business Analysis
• Process Improvement
• Team Leadership
• Project Management
• Hospitality Management
• Risk Management