Bryan Walsh

About Bryan Walsh

Experienced, resourceful, and customer-focused leader, with a passion for delivering engaging support through the unrelenting commitment to exceed customers’ expectations, improve customers’ satisfaction and cultivate loyalty. Strategic and solutions-driven, adept in maintaining an agile and adaptable work approach. A history of success managing difficult or sensitive situations in a professional, timely, and thorough manner.COMPETENCIESMicrosoft Office (Word, Excel, and PowerPoint); HRIS (ADP Workforce Now ®)Benefit Administration Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality and confidentiality.Extensive knowledge of employee benefits and applicable lawsKnowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including ACA, COBRA, and MedicareStrong analytical skills and a thorough knowledge of plan designsExcellent interpersonal, written, and verbal communicationTraining and Team BuildingConflict ResolutionService Leadership

Experience

1. Benefits Specialist

   isolved

   Dec 2025 — Present · US

   Manages client benefit plans within the HCM platform, providing support for enrollment, eligibility, and troubleshooting. Serve as a liaison between clients, insurance carriers and internal teams (EDI, COBRA, Renewals) to ensure data accuracy, resolve issues, and ensure compliance with plan designs. Key Responsibilities:Customer Support: Troubleshoot and resolve technical benefit inquiries for managed services customers regarding COBRA, ACA, and EDI.System Administration: Manage employee enrollment, eligibility, and benefit plan configuration (medical, dental, vision, retirement) within the Isolved HCM platform.Carrier Management & Auditing: Reconcile carrier invoices against employee data, identifying and correcting enrollment discrepancies.Implementation/Maintenance: Assist in the set-up, testing, and maintenance of benefit plans during open enrollment or new client on boarding.Documentation & Compliance: Ensure all plans are established according to Summary Plan Descriptions (SPDs) and relevant, current regulations.

Education

• Framingham State University

  Bachelor of Arts - BA

Skills

• Market Access
• Health Economics
• Customer Service
• Training
• Volunteer Management
• New Business Development
• Oncology
• Presenter
• Benefits Design
• Event Planning
• Vendor Management
• Change Management
• Healthcare Consulting
• Marketing Strategy
• Employee Benefits
• Benefits Administration
• Healthcare Reimbursement
• Leadership Development
• Managed Care
• Human Resources
• Healthcare
• Neurology
• Insurance
• Communication
• Presentations
• Patient Advocacy
• Leadership
• Program Management
• Medical Devices
• Event Management
• Governmental Affairs
• Medicare
• Medicaid
• Public Speaking
• Project Management
• Management
• Team Building
• Coaching
• Pharmaceutical Industry
• Sales