Bryan Wada

Experience

1. IT Consultant 2

   Oregon Institute Of Technology

   Aug 2021 — Present · Klamath Falls, OR, US

   Inform the community of routine, factual information and/or answer routine questions.• Engage customers in a positive way to provide technical information or resolve varied problems.• Persuade, gain cooperation and acceptance of technical processes or build application adoption• Demonstrate the ability calmly address customers in escalated or stressful problem solving situations and instill confidence that the issue will be resolved.• Collaborate on ITS projects to coordinate Service Desk knowledge/skill development or process changes as needed• Develop and maintain relationships with key contacts to enhance workflow and work quality• Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately• Access and/or work with sensitive and/or confidential information• Ability to identify trends in tickets and propose new services, training or process improvements to reduce the number of tickets submitted and improve organizational effectiveness• Able to design new services, substantiate the need, define procedures, develop training and work with ITS leadership to create an implementation plan• Identify and promote opportunities to work with ITS departments (partner with tier 3 resources) to support knowledge development and transfer with the Service Desk• Evaluate ticket resolution processes and develop or improve ticket routing and escalation processes.• Conduct needs assessments with faculty, staff, administrators and project stakeholders to develop robust, quality audio visual solutions; participate in the planning and design phases for the integration of technology systems. Assist in establishing technology requirements for new and existing classrooms and private spaces to ensure successful implementation of new or upgraded systems. Utilize project management methodologies and assist with all phases of project management.

Education

• Klamath Community College

  Associate's degree

  2013 — 2016

• Oregon Institute of Technology

  Bachelor of Applied Science - BASc

  2016 — 2018

Skills

• Htc Vive
• Microsoft Office
• Adobe Photoshop
• Microsoft Powerpoint
• Social Media Marketing
• Microsoft Excel
• Htc Vive
• Social Media
• Video Editing
• Premiere
• Unity3d
• Virtual Reality
• Teamwork
• Html5
• Microsoft Word
• Public Speaking
• Customer Service
• Virtual Reality
• Videography
• Augmented Reality
• Photoshop
• Video Production
• Virtual and Augmented Reality