Bryan Tuscan
Vice President - Business Analysis Manager at JPMorgan Chase & Co.
- Role
- Vice President - Business Analysis Manager (Promoted) at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Bryan Tuscan
Dynamic customer experience leader with 13+ years of experience, recognized for solving complex challenges, developing actionable strategies, and leading high-performing teams. Known for clear communication, resilience, and a relentless focus on excellence. Proven ability to drive transformation and align cross-functional teams toward common goals.Top Five Gallup Strengths Finder Themes: o Individualization – intrigued by unique qualities o Discipline – strives for predictability, order, planning, and structure o Learner – consistently drawn to the process of learning o Empathy – intuitively senses the emotions around me o Positivity – enthusiastic, optimistic, energeticPersonality Type: Protagonist o Extroverted – 74% o Intuitive – 66% o Judging – 85% o Feeling – 72% o Assertive – 57% o Role: Diplomat o Strategy: People Mastery
Experience
Vice President - Business Analysis Manager (Promoted)
Jul 2023 — Present · Columbus, OH, US
Responsible for Home Lending Customer Insights and Analytics, managing 3 VP-Business Analysis Managers and 1 Associate-Business Analyst who support Home Lending customer insight strategy and analytics.o Lead matrixed organization responsible for Customer Feedback Strategy, Voice of Customer (VoC), and Industry & Competitor Insight.o Direct a third-party vendor for industry and competitor analysis, saving $40K+ in commissioned research costs.o Developed a scalable, modernized customer feedback model that leverages real-time data, predictive analytics, and proactive insights to drive improvement.o Facilitate high-impact collaboration and achieve quantifiable outcomes by removing roadblocks and enabling seamless coordination among stakeholders.o Owns VoC self-serve roadmap, aligning VoC with business priorities.o Prepares and delivers executive presentations for CEO and senior leaders, contributing to informed strategic planning through high-level business reviews.
Education
The University of Toledo
English, Education, General Literature, Integrated Language Arts
2006 — 2010
Galion High School
High School Diploma
2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.