Bryan Streeter
Customer Success Manager
- Role
- Global Strategic Customer Success Manager at Bandwidth Inc.
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Bryan Streeter
In my experience, I\'ve developed a solid foundation in customer success management…
Experience
Global Strategic Customer Success Manager
Dec 2021 — Present · Raleigh, NC, US
Build strong relationships and serve as the voice of the customer for 25+ strategic/top revenue-grossing partners- Drive analysis and escalate to TAC, NOC, LNP, Development, and Billing to solve customer issues- Collaborate with Sales Account Manager to deliver quarterly business reviews, review account metrics, and conduct regular check-in calls/on-site visits with shared customers- Simultaneously prioritize, manage, and triage customer projects with respective Product Owners and Sales Engineers- Develop and share best practices with team members to improve the quality, effectiveness, and efficiency of our processes- Share product knowledge and serve as the subject matter expert for customers and new team members- Proactively monitor performance indicators to ensure adequate network capacity and customer satisfaction.
Education
Liberty University
Master of Arts - MA
2016 — 2019
The Citadel
Bachelor of Science (BS)
2006 — 2011
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