Bryan Smith

General Manager @Toronto Honda

CA

Auto Dealership Leader on a mission to achieve stellar results by blending innovation, people power, relentless focus on improvement and efficiency, and a fanatical devotion to customer satisfaction. Join me on this exhilarating ride to transform the automotive industry! Used Vehicle Operations Revamp: Transformed used vehicle operations, implementing changes in turn strategy, pricing, and purchase methods, leading to substantial Gross Profit and net growth. F&I Process Refinement: By refining the F&I process, incorporating continuous training, reworking product menus and presentation process, made significant enhancement to Gross Profit per vehicle Top Service Sales: Improved service sales per repair order, modifying performance standards, pay plans, and service menu ELR, resulting in consistent top of region performance High CSI Ranking: My relentless dedication to delivering exceptional customer experiences for both sales and after-sales has us at top 10% regional ranking in CSI (April 2023). Award-Winning Performance: We are a multiple-year recipient of the prestigious Honda Quality Dealer award, showcasing my commitment to excellence. Omnichannel Digital Marketing: Designed and executed campaigns targeting conquest and current customers across multiple digital touchpoints, enhancing customer engagement. Green Dealer Certification: My commitment to prioritizing sustainability, secured Honda Canada Green dealer certification. E-Store Relaunch: Re-launched Canada\'s largest Honda parts e-store, establishing key partnerships to enable rapid scaling Successful Negotiator: I effectively negotiate critical business contracts and leases to secure assets and reduce pricing. Sophisticated Logistics: I designed and manage a complex logistical workflow to maximize revenue and turn in Canada\'s most challenging geographic footprint.

NADA

General Management Dealer Academy Class 329, General Dealership Management