Bryan Shaw
- Role
- Sr Manager, Service Management Platforms at Pearson
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Bryan Shaw
I am a highly energetic leader and ITIL Expert with a robust background spanning over 10…
Experience
Sr Manager, Service Management Platforms
Aug 2021 — Present
As the platform owner, responsible for leading the delivery of capabilities on the ServiceNow platform, which underpins Pearson’s global software delivery processes, as well as the enterprise business processes that support HR, IT, Security Office, Finance, Legal, Facilities etc. Oversee the development, support, and architecture of the platform with a globally dispersed team. Stakeholder Management is a key element in this role: working with product owners and other stakeholders across the platform (ITSM, HR, etc.) to build relationships and establish the ServiceNow product roadmap, delivering increasing capabilities and value, aligned with stakeholder needs.
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