Bryan P.
Director, Modern Work Supportability driving customer success at Microsoft.
- Role
- Director, Modern Work Supportability at Microsoft
- Location
- Fargo, ND, US
- LinkedIn followers
- 500 followers
About Bryan P.
At Microsoft, the Modern Work Supportability team\'s mission is to elevate customer experiences through strategic advocacy and innovation, especially in the realms of Microsoft 365 support and product enhancement. Driven by a strong background in business operations and analytics, my approach to cross-organizational collaboration has been pivotal in refining customer support processes.Embracing agile methodologies and creative problem-solving, my focus as Director involves identifying and reducing operational inefficiencies, thereby lowering support costs. Leading with a customer-centric philosophy, our team successfully leverages artificial intelligence to improve product usability, culminating in heightened customer satisfaction and a culture of excellence within the organization.
Experience
Director, Modern Work Supportability
Dec 2024 — Present · Moorhead, MN, US
Education
Minnesota State University Moorhead
Bachelor of Science
University of Mary
Graduate
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