Bryan Muniz Marecos
Client Operations Associate @ EmotionTrac Legal | U.S Army Veteran | Legal Analytics | Master\'s of Public Administration, University of Central Florida
- Role
- Client Operations Associate at Emotiontrac Legal
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Bryan Muniz Marecos
U.S. Army veteran and operations professional with 8 years of leadership experience in…
Experience
Client Operations Associate
Apr 2024 — Present · Orlando, FL, US
As a Client Operations Associate at EmotionTrac, I am an integral part of the operations team, providing essential support to ensure clients receive the highest standard of service. Responsible for a variety of tasks including proofreading reports, onboarding new clients, and managing ongoing projects to ensure timely progress and completion.Client Onboarding: Facilitate a smooth onboarding process for new clients, ensuring they understand our services, processes, and how to utilize our support efficiently. This includes preparing and reviewing onboarding documents and coordinating with other teams to ensure all necessary setups are completed.Project Management: Oversee multiple client projects from inception to completion. Ensure that projects remain on schedule and within scope. Communicate effectively with clients and internal teams to address any issues that may arise and keep all stakeholders informed of project status.Report Proofreading and Preparation: Carefully review all outgoing reports for accuracy, clarity, and professionalism. Ensure that all client deliverables meet our high standards and are free of errors.Client Communication: Serve as a key point of contact for client queries and concerns. Maintain strong, positive relationships with clients through regular updates and timely responses to their needs.Operational Support: Assist with the development and implementation of operational best practices to enhance efficiency and the quality of service provided to clients. This includes participating in the review and improvement of operational processes, tools, and technologies.Workflow Optimization: Identify and implement improvements in daily workflows to streamline operations, reduce turnaround times, and increase team productivity without compromising service quality.Cross-Functional Coordination: Collaborate with research, analytics, and production teams to ensure seamless execution of deliverables, proactively resolving bottlenecks.
Education
Florida International University
Bachelor’s Degree
2021 — 2023
University of Central Florida
Master of Public Administration - MPA
2024 — 2026
American Military University
Associate’s Degree
2019 — 2020
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