Bryan Liu
Former Data Analyst at Verizon
- Role
- Data Analyst at Verizon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Bryan Liu
Data analyst with a focus in applying computational statistical analysis in a variety of…
Experience
Data Analyst
Jul 2022 — Present
Analyze monthly bill modification program for stressed customers for customer retention.Compare the benefit of customer retention in terms of the present value of future cashflow, the cost of new customer acquisition, vs the cost of reduced monthly bill. UsePython and Excel for analytics and Tableau/Excel for report.• Perform regression analysis in Excel and R on customer duration (retention period of acustomer) as a function of the number of lines, monthly call and data usage. BuiltTableau dashboards to communicate findings visually.• Build Tableau reports on customer KPIs, including monthly new lines added, monthlylines lost, call usage per line, and data usage per line using SQL.• Gather store operational KPIs by tracking daily number of visits and analyzed theeffects of loyalty programs by quantifying the costs and the benefits.
Education
California Polytechnic State University-San Luis Obispo
Bachelor's degree
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