Bryan King
Director, End User Operations and Lincoln Apprenticeship Program
- Role
- Director End User Operations at Lincoln Financial
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Bryan King
Results-oriented and highly organized senior level operations, customer support and IT service delivery professional who has demonstrated successes of leading high performance teams to meet strategic goals and objectives. Master of using KPI technology, and asset deployment to improve processes and customer satisfaction. Strong ability to control expenses, boost productivity, and in general doing more with fewer resources than others. Proven track record of rapidly shifting functions as a process designer and policy maker. Proactive team player with exceptional persuasive abilities. Multiple industry experience in the automotive, retail and service industries. Executive strengths include:• Managing individual and team performance from the trenches to meet strategic goals• Meeting or breaking KPI standards and designing new KPI thresholds to make teams more efficient • Training and building people into high performance contributors• Building complex management tools to support IT projects• Developing systems to increase service results • Analyzing financials to build long-term revenue gains• Strong multi-location, multi-function vendor control backgroundEducation and Certifications: BA, Economics, University of North Carolina, Greensboro. Certifications: Civil Treatment for Managers; Leadership; Interviewing; Coaching; Customer Service / Support; Lotus Notes; Win Server and Client Administrator; SMS Administrator; DELL System Certified; IT Service Management Essentials.Technology Skills: Remedy, Service Now, SAP, Cisco Telephony Management, Microsoft Office, ITIL v2. Operations / Strategic Planning / System Development / Analysis / Projects / Scheduling / Call Centers / Suppliers Budgets / Best Practices / ITIL / Reorganizations / Reporting / Communications / Sales Support / Risk Management Contracts / Training / Administration / Client & Vendor Relations / Negotiations / Team Leadership / SLA’s
Experience
Director End User Operations
Jun 2022 — Present
Skills
- IT Management
- Strategic Planning
- Business Process
- Start-Ups
- Project Management
- Management
- Process Improvement
- Budgets
- Business Process Improvement
- Service Management
- Business Analysis
- Leadership
- IT Strategy
- Itil
- Team Management
- Integration
- Requirements Analysis
- IT Service Management
- Strategy
- Change Management
- Team Leadership
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