Bryan Gonzalez
IT Support Associate II
- Role
- IT Support Associate Ii at Amazon
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Bryan Gonzalez
I\'m a results-driven IT specialist with a strong background in customer service and a…
Experience
IT Support Associate Ii
Aug 2025 — Present · New York, NY, US
Provide basic technical support to Amazon Corporate employees- Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed- Follow all standard operating procedures (SOP) through the effective use of knowledge management- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users- Assist with activities to triage and escalate any system or network outage to reduce downtime- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
Education
Borough of Manhattan Community College
Associate of Science - AS, Computer Science
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