Bryan Cordova
Senior IT Support Specialist @PALECEK
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WORK HISTORY
Senior IT Support Specialist @PALECEK
Responsible for ensuring technology stability and maximizing employee efficiency across the organization\'s national and international locations by providing consistent, high-touch technical support to executives and all employees, as well as guaranteeing the smooth operation of the IT infrastructure and helpdesk.
EDUCATION
California State University - East Bay
Computer Science
SKILLS
ABOUT BRYAN CORDOVA
I specialize in Executive IT Support with a focus on delivering “white glove” service that anticipates needs before they arise. Whether I’m supporting C-Suite leaders, managing AV for boardrooms, or troubleshooting complex technical issues, my goal is simple: to make tech invisible and productivity effortless.What sets me apart? I personalize the user experience, creating profiles for execs so their new devices match old setups down to mouse settings. I carry backup chargers and peripherals for those I know will need them. I dig deep into root causes with engineers so problems don’t scale. And I never leave a good solution undocumented, I build and update our knowledge base to empower other techs to resolve issues fast.Every week, I track ticket trends and send my managers digestible updates with insights and lessons learned. Over-communicating in IT isn\'t a flaw, it\'s my strength. It keeps teams aligned, issues visible, and service consistent.Skilled in ServiceNow, SharePoint, Active Directory, AV/Crestron systems, OKTA, MDM tools, and Mac/Windows environments, I thrive in high-demand, fast-paced environments where technical excellence and customer service go hand in hand.Let’s connect if you\'re looking for someone who brings technical precision, proactive support, and a people-first mindset to IT.
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