Bryan Chapman
Business Systems Development - Manager at Ally Financial Inc.
- Role
- Business Systems Management - Manager at Ally
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Bryan Chapman
Customer experience expert with over 25 years in public and private sectors. Adept at business analytics, project management, building relationships, leading teams, coaching, and mentoring. Strong track record of improving client satisfaction by analyzing data, recommending process improvements and implementing cost saving solutions. History of creating win-win scenarios through negotiations to meet internal (business) and external client needs.Specialties: Coaching/Mentor, Development Plans, Negotiation, Project Management, Six-Sigma, Lean Modeling, Value Stream Mapping, Continuous Improvement, Dashboards/Scorecards, Business/Functional/Technical Analyst, Report Writing,Metrics, Management, Excel, PowerPoint, Project & Visio, Business Objects, Crystal Reports, SharePoint, Scheduling, Forecasting
Experience
Business Systems Management - Manager
Aug 2025 — Present · US
Manage complex business initiatives from concept to implementation to stabilization
Education
University of North Florida
BA, Psychology/Business
2001 — 2005
Skills
- Change Management
- Sla
- Program Management
- Recruiting
- Team Building
- Management
- Customer Relations
- Outsourcing
- Analysis
- Impact 360
- Business Objects
- Service Delivery
- Mentoring
- Value Stream Mapping
- Process Improvement
- Report Writing
- Forecasting
- Continuous Improvement
- Quality Assurance
- Bpo
- Schedules
- Strategy
- Data Analysis
- Six Sigma
- Crystal Reports
- Operations Management
- Negotiation
- Customer Satisfaction
- Sharepoint
- Call Centers
- Business Process Improvement
- Cross-Functional Team Leadership
- Witness
- Human Resources
- Excel
- Tcs
- Call Center
- Visio
- Customer Experience
- Business Process
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