Bryan Boechler
Senior Director, Member Services @ALUMO
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WORK HISTORY
Senior Director, Member Services @ALUMO
Provide strategic and operational leadership across all Member Services functions, including the support centre, plan support offices, claims, member experience and quality, admin functions, and partner success. His focus will be on ensuring strong, consistent service delivery across channels, maintaining high standards of quality and compliance, and delivering an excellent member and partner experience.
EDUCATION
Mount Royal University
Marketing Management
SKILLS
ABOUT BRYAN BOECHLER
With nearly three decades of experience in Canada\'s post-secondary services sector, I’ve dedicated my career to enhancing student well-being through innovative benefit solutions. Early in my journey, I played a key role in scaling our services from a startup with just plan members to a trusted partner serving 1.5 million students across 100+ institutions. In my current role, I lead the delivery of comprehensive benefit services, ensuring accessible and seamless support for plan members through digital tools, contact centers, and in-person solutions. My focus remains on creating strategies that foster positive experiences and empower students to thrive.
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