Bryan Beltrán
Software Engineer II | Customer Care Tech at Scale
- Role
- Software Engineer Ii at Chewy
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Bryan Beltrán
Backend software engineer with 6 years of experience building internal tools, platform integrations, and backend systems that support customer care operations at scale.At Chewy, I design and maintain backend services integrated with Oracle Service Cloud, used daily by thousands of customer care agents. My work spans PHP, TypeScript, SQL, REST and GraphQL APIs, AWS (Lambda, SQS, SNS), Splunk, and Terraform.I’ve led refactors of legacy sync logic, built downstream workflow integrations, implemented safeguards to handle abnormal chat traffic, and improved monitoring and alerting systems for better reliability. I work closely with support teams so the backend systems we build directly improve agent and customer experience.Previously, I built backend tooling for a multi-tenant CRM platform at Calabrio. Projects: bryanbeltran.us/projects GitHub: github.com/bryanbeltran Contact: bryanbeltran.us/contact
Experience
Software Engineer Ii
Jan 2022 — Present · Minneapolis, MN, US
Backend engineer on the Agent Experience team, building and maintaining PHP-based services integrated with Oracle Service Cloud to support high-volume customer care operations across a distributed support platform.• Built backend services powering CRM integrations and agent workflows• Refactored appointment and task sync logic between scheduling system and Oracle CRM for modularity and reliability• Automated case closure workflows using AWS SNS, SQS, and Lambda• Implemented logic to reroute bot-originated chats and reduce agent load• Recreated Splunk dashboards and alerts in cloud environment; added queue volume threshold alerts based on historical data• Partnered with operations and product teams to align fixes with CX priorities• Conducted code reviews and supported onboarding for newer engineersTech: PHP, JavaScript, Oracle Service Cloud, AWS (SNS, SQS, Lambda), Splunk, Terraform, Jenkins, SQL
Education
Minnesota State University, Mankato
Bachelor of Science, Computer Information Technology
2015 — 2019
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