Bryan B.
Senior Service Manager @Ge Renewable Energy
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WORK HISTORY
Senior Service Manager @Ge Renewable Energy
IN, US
Full P&L responsibilities of $59M for 55 services sites and over 90 employees• Set aggressive targets for employees to drive company success and strengthen motivation.Goal of 20% YOY revenue growth.• Consistently drive KPI\'s for safety, operations, and finances. 0.0 I&I rate under tenure.Region consistently beats operational metrics.• Drive customer resolution without escalation. Collaborated with customer to usethird party forMCE work outside of GE process.• Service Area 2 Hiring Manager.• Ensure positive safety culture getting everyone home safely, every day. Perfect safety record yearto date.• Managed all duties of Service Director during hiring transition of new SD.(5 months) Provided seamless transition whileService Director changed positions.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.• Established team priorities, maintained schedules, and monitored performance.• Set aggressive targets for employees to drive company success and strengthen motivation. Goalof 20% YOYrevenue growth.
EDUCATION
Keller Graduate School of Management of DeVry University
Master's degree, Information Systems
Excelsior University
Bachelor of Science - BS, Technology
ABOUT BRYAN B.
Over 12 years of experience in the renewable energy industry, I am a Service Director at GE Onshore Wind, where I lead a team of 17 services hub managers across 78 sites. I have full operational responsibilities and set aggressive targets for my team to drive company success and strengthen motivation. I am passionate about delivering key safety, operational, and financial company goals and ensuring customer satisfaction.I have a Master\'s degree in Information Systems with a focus on Project Management, which enables me to apply data-driven and agile approaches to manage complex and diverse projects. I have successfully negotiated and executed major contracts, resolved customer issues, and coordinated customer relations in all aspects. I am also a recipient of the GE Wind Onshore Renewables Global EHS Excellence Coin for safety performance. In my spare time, I enjoy spending time with my family, exploring the outdoors, and watching sports.
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