Brad R. Cahoon
Senior Manager, Financial Systems Services, Cdifs Canadian Finance @Manulife
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WORK HISTORY
Senior Manager, Financial Systems Services, Cdifs Canadian Finance @Manulife
Waterloo, ON, CA
Recruited by the Segment Finance CFO to provide strategic leadership and oversight to the FSS team by directing the development and maintenance of thirty-three critical applications while strengthening vendor and segment relationships.• Segment Performance: Provide comprehensive MIS and FP & A support to over 26 Finance teams globally.• Operational Efficiency: Ensure a 98% critical system uptime and maintain a 99% on-time service request resolution rate to consistently exceed SLA commitments and retain uninterrupted service for Finance.• Leadership: Lead a team of five high-performing Senior Systems Analysts, reaching an annual 97% Gallup engagement score resulting in exceptional employee retention.• AI Innovation: Boost data analysis efficiency by over 30% and accelerate application development speed by 50% through the consistent use of Generative AI tools such as ChatGPT and Copilot.• Product Integration: Implemented IBM Planning Analytics Cloud as the primary FP & A solution for Finance, collaborating with Legal and Vendor Support to realize $103K in annual savings by transitioning to a SaaS model.
EDUCATION
University of Guelph
Bachelor of Arts (B.A.)
Georgian College
Ontario College Diploma
SKILLS
ABOUT BRAD R. CAHOON
As a dynamic and resourceful technology leader, I bring over 18 years of experience in the Insurance Services sector, specializing in process enhancement through data analytics, application development, and human-centered design. My career is marked by a commitment to drive business growth through strategic decision-making, exceptional collaboration, and accountability. I am passionate about leveraging innovative technologies, such as Generative AI, to optimize processes and deliver impactful solutions.Throughout my career, I have successfully managed complex projects and led high-performing teams to exceed KPIs. My strategic insights have fueled critical business decisions, resulting in significant operational improvements and increased productivity. I am dedicated to fostering innovation and collaboration, driving profitable operations, and achieving sustainable growth in the ever-evolving landscape of insurance technology.When I am not at work, I enjoy spending my time on the golf course, exploring the wonders of space through astronomy, and delving into the fascinating world of theoretical physics. These interests not only provide relaxation and inspiration but also fuel my curiosity and passion for continuous learning.
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