Bruno Meireles
Business Analyst - Customer Care Analytics @Zalando
Signup · Get unlimited contacts
WORK HISTORY
Business Analyst - Customer Care Analytics @Zalando
Berlin, DE
Customer Behavior Analysis: Utilize data-driven methodologies to monitor and analyze customer behaviour patterns, providing insights that inform product development, operational tracking issues, and service improvements-Operational Performance Tracking: Conduct in-depth analysis of customer care operational metrics, identifying key performance indicators (KPIs) to measure efficiency, response times, and customer satisfaction-Data Visualization & Dashboard Creation: Develop interactive, visually compelling dashboards and reports using MicroStrategy, enabling stakeholders to track performance dinamically and make data-backed decisions- Collaborative Reporting: Work closely with cross-functional teams, including customer service, project management, and tech teams, to ensure alignment of key objectives and to refine reporting frameworks for maximum impact- Continuous Improvement: Drive continuous improvement initiatives by identifying bottlenecks and areas for operational enhancement through data analysis and advanced reporting techniques.
EDUCATION
UNISAL - Centro Universitário Salesiano de São Paulo
Bachelor BE Engineering , Manufacturing Engineering
IU International University of Applied Sciences
Master's degree, International Marketing Managent
SKILLS
ABOUT BRUNO MEIRELES
Marketing operations professional with extensive experience in data analysis…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.