Bruno Matos

Optimisation Specialist @Vodafone

Glasgow, GB

Recognition & Engagement Accelerated Talent 2024 – Selected among Vodafone’s top 10 % performers for exceptional delivery, leadership potential, and business impact. Five Vodafone Stars and Thank You Awards – Earned within the first year since joining (May 2024–May 2025) for innovation, collaboration, and customer excellence. Spirit Ambassador – Drove engagement initiatives that strengthened morale, culture, and regional collaboration.• Accountable for end-to-end radio network performance and optimisation across North Scotland, ensuring 2G / 3G / 4G / 5G KPI targets and customer experience standards are met.• Perform and coordinate tilts, power, and parameter adjustments across live sites, working hands-on with internal tools and collaborating closely with VMO2 and wider engineering teams.• Handled VIP and business-critical complaints directly with Service Operations and Enterprise teams; delivered measurable improvements including a 99.9 % call success rate in Fort William after targeted optimisation.• Led Remedy regionalisation alignment, improving ticket routing accuracy and operational visibility between regional and national RAN teams.• Supported feature rollouts and trials including EMOCN, MOCN, 2G Defrag, and ARFCN post-change validation, ensuring smooth integration and KPI stability.• Volunteered for walk-testing campaigns (Inverness Campus, Glasgow Airport) to validate live performance and enhance customer experience.• Collaborated cross-functionally with Enterprise, EBU, National Optimisation, and Radio Planning teams on service assurance and performance uplift programmes.

Professional School of Digital Technology

BTEC - Level 4 - GSE Avanced Level Comparable to N/SVQ Level 3

Jose Cardoso Pires

BTEC Level 3 - N/SVQ Level 3