Bruno Zampaglione
Business Manager - Banking & Finance @Tcg Process
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WORK HISTORY
Business Manager - Banking & Finance @Tcg Process
FL, US
Successfully implementing various automated systems and processes, such as online banking and loan application systems and leveraging.AI-powered fraud detection tools, resulting in a reduction in manual processing time and a reduction in error rates.• Collaborating with cross-functional teams to identify areas for automation, ensuring that systems complied with regulatory standards, resulting in a improvement in regulatory compliance.• Remaining current on the latest industry trends and emerging technologies, such as AI and machine learning, to ensure my organization maintains a competitive edge, resulting in a increase in revenue from new product offerings.• Establishing and maintaining strong relationships with key stakeholders, including clients, vendors, and regulatory bodies, resulting in a better customer satisfaction rate and a increase in vendor partnerships.
EDUCATION
Pontifícia Universidade Católica do Rio de Janeiro
Pós Graduação, Gerência de Projetos de Software
University of California, Irvine Division of Continuing Education
Executive Program, Business and Management
Fundação Getulio Vargas
Master of Business Administration - MBA, Business/Managerial Economics
Estácio
Graduação, Analise de Sistemas
ABOUT BRUNO ZAMPAGLIONE
I am a Business Manager at TCG Process, a leading provider of document process automation solutions for various industries, such as financial institutions, service providers, and retailers. With more than 15 years of experience in process transformation and automation, I have a proven track record of delivering value, efficiency, and customer satisfaction. My mission is to support companies in their digital transformation journey, leveraging AI-powered tools and platforms that enable them to automate and optimize their operations and backoffice processes. By implementing and managing different automation platforms, such as online banking and loan application systems, AI-based fraud detection tools, and robotic document process automation (RDPA), I have helped my clients achieve an average automation rate of above 85%, reducing labor costs, improving execution times and SLAs, and enhancing customer experience. I am also passionate about staying current on the latest industry trends and emerging technologies, such as AI and machine learning, to ensure my organization maintains a competitive edge and creates new revenue streams.
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