Bruno Viciguerra
Manager of Channel & Integration Platforms @Fastweb
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WORK HISTORY
Manager of Channel & Integration Platforms @Fastweb
Milano, IT
Role: Leading the team responsible for driving the evolution of the Channel & Integration IT platforms, addressing business needs and IT Digital TransformationMain Activities:• Head of the team responsible to defining solution and developing it for the following main functional areas: Digital Channel (APP/Portal, WhatsApp), IVR/CTI, integration system, technological coverage verification systems• Lead of the Team responsible for development/configuration commercial canvass • Key contributor in review and develop new order taken process base on Salesforce/CPQ (Bit2Win) platforms• Vendor/Supplier coordination/selectionMain Project:• Upgrade Oracle ESB Suite – Package and Data Base• Re-design and upgrade IVR/CTI Platform • Introducing new Digital Channel – Business Whatsapp• Define new microservices architecture• Mobile for enterprise customer
EDUCATION
Università degli Studi di Parma
Laurea Magistrale LM, Ingegneria delle telecomunicazioni
Liceo statale G.M. Colombini
Maturità Scintifica, Liceso Scentifico Tecnologico
SKILLS
ABOUT BRUNO VICIGUERRA
I\'m a senior manager with a 15+years experience in the ITC and Telecommunications industries, with increasing responsibilities in the management of large, mission critical projects and in the leadership of heterogeneous teams. I’m specialized in IT Governance, Program/Project Management and Telco Business Processes used to drive project teams into designing solutions both for Business requirements and IT Digital Transformation. Distinctive Skills: • Expert in the Communications Industry combining Business Process knowledge with CRM • Channel Integration and BSS Application Architecture skills • In-depth knowledge of IT Governance and Service Creation Process • Telco Business Processes (Marketing, Sales, Customer Care, Supply Chain, CFO) • High credibility with clients/suppliers at every level • Team Building, effective communications an adaptability, proactive and innovative team
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