Bruno Sawaya

Regional Manager @Pylon Electronics Inc

Ottawa, ON, CA

Overseeing day-to-day operations across both technical and administrative functions of Pylon’s business, ensuring smooth and efficient workflows.• Managing calibration labs, optimizing turnaround times (TAT), and addressing customer needs, including customer support, communication, scheduling, logistics, and program/asset management.• Driving customer retention initiatives, promoting sales, and monitoring profitability in alignment with budgetary goals.• Handling accounting and human resource tasks as required, ensuring compliance and operational efficiency.• Contributing to the development and execution of operational processes for effective management of personnel, resources, and equipment to achieve high-quality calibrations.• Supporting the delivery of timely technical training and fostering personnel development to maintain a skilled workforce.• Authorizing leave requests and timecard sign-offs for facility personnel, ensuring accurate payroll records.• Conducting regular performance evaluations for direct reports to ensure continuous improvement and high performance.• Addressing and resolving quality issues at the facility to maintain high service standards.• Collaborating with other Pylon facilities to provide technical support and coordinate operational needs.• Contributing to the execution of Pylon’s strategic direction, in alignment with the President’s vision and goals.

Greater Beirut Evangelical School (GBES)

Lebanese Baccalaureate

American University of Beirut

Bachelor of Engineering

Stanford University

Energy Innovation and Emerging Technologies