Bruna Campos
Service Delivery Manager @SBS
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WORK HISTORY
Service Delivery Manager @SBS
City Of Bristol, GB
Enterprise SaaS Service Delivery & Client Relationship Management- Client Relationship Management: Maintain strong partnerships with key clients, coordinating regular check-ins and proactively addressing issues to ensure satisfaction and trust- Service Delivery & Operational Oversight: Manage end-to-end service delivery, including incident resolution, change management, and service improvement initiatives, ensuring alignment with SLAs and KPIs- Cross-Functional Team Leadership: Coordinate internal teams across technical, product, and support functions to achieve operational goals and drive project success- Process Improvement & Continuous Improvement: Identify operational bottlenecks and implement process improvements, enhancing efficiency and service quality- Reporting & Stakeholder Communication: Provide timely updates and strategic reporting to senior management and clients, ensuring transparency and informed decision-making- Agile & PRINCE2 Application: Apply Agile and PRINCE2 principles to structure delivery, manage priorities, and maintain control over complex projects.
EDUCATION
Centro de Ensino Superior - CES JF
Technologist degree, Fashion Design
Ibmec
Bachelor's degree, International Relations
ABOUT BRUNA CAMPOS
I am a Service & Delivery Manager with strong PRINCE2 and Agile foundations, delivering enterprise-scale SaaS and cloud solutions across financial services and technology sectors. I bridge the gap between technical teams and business stakeholders, ensuring alignment, momentum, and measurable outcomes.I have extensive experience managing the full delivery lifecycle, from stakeholder engagement and requirements gathering, to deployment, incident resolution, and continuous improvement. I thrive in client-focused environments, building trusted relationships that improve operational efficiency and enhance satisfaction.My background includes supporting technical account management, service delivery, and cross-functional coordination for complex projects. I am multilingual and culturally adaptable, and I bring a proactive mindset, clear communication, and a solutions-oriented approach to every challenge.I am passionate about helping teams and organizations adopt Agile ways of working, optimize processes, and deliver high-value software solutions that meet both business and technical needs.
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