Bruce Vaughn B.
Technology & Operations at Accenture | U.S. Public Sector | Neuroscience at University of Maryland
- Role
- Technology & Operations Analyst at Accenture
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Bruce Vaughn B.
Passionate and ambitious, Bruce leverages his skills and experience in contributing to…
Experience
Technology & Operations Analyst
Dec 2023 — Present · Washington, DC, US
Department of Justice (FBI)- February 2025 – PresentApplication Owner & Subject Matter Expert• Managed three high-volume applications within the FBI’s form processing system, optimizing workflows, enhancing stakeholder and end-user experience.• Spearheaded successful resolution of 13 VIP tasks, including a high-priority request from Deputy Director Bongino.Operations & Maintenance• Identified and drove resolution of 15+ production bugs, delivering a smoother end-user experience.• Recognized as the #1 contributor for production support on a 60-person project by resolving 913 tickets in four months (67% of team workload), earning recognition and an award from the Client Account Lead.Department of Education (FSA) – January 2024 – February 2025Client Relationship• Lead daily client production calls with 50+ attendees presenting the overall health of the system and ensuring clients were well-informed about potential concerns and project milestones. • Served as the primary point of contact for client concerns, coordinating meetings and approval requests.Data Analytics• Developed 100+ Oracle SQL queries responsible for generating client-facing daily reports as well as for support and management of the database.• Supported in managing a database containing loan and financial information for users.New Functionality Development• Created 20+ comprehensive documents of processes, procedures, and reports in Confluence to aid in establishing a new program for Federal Student Aid, ensuring effective knowledge transfer and team continuity.• Streamlined operational procedures to enhance efficiency, contributing to overall project health and performance.
Education
University of Maryland
Neuroscience
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