Bruce Nolan
VP Customer Success @Nextria Inc
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WORK HISTORY
VP Customer Success @Nextria Inc
Ottawa, ON, CA
Living the startup dream. Liaising with clients daily to help digitally transform their business. Creating secure on-premise AI capabilities for government and large enterprises. Leading the Analytics and Testing teams and occasionally dabbling in
EDUCATION
University of Manitoba
B.Sc., Electrical Engineering
SKILLS
ABOUT BRUCE NOLAN
Expert Customer Success / Service Delivery Director / Software Development Director / Project Director with over 20 years of experience leading highly effective teams. Adept at managing customer relationships, directing project managers, software developers, database administrators, system administrators, and testers. Enjoy coaching staff for high performance with win/win outcomes, and encouraging continuous improvement to improve quality of delivery. Highly knowledgeable of best practices in customer success, professional services, project management, software development, support, and test, with a passion for quality. Strong communication, organization, teambuilding, and interpersonal skills ensure that deliverables are met. Specialties: Customer success, Project management, Services management, ITIL, Customer relationship management, People management, Analytics, Business intelligence, Negotiating strategies, Software development process, Agile practices, Software and Service Quality, Outsourcing, Process improvement planning.
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