Kristin Bruce
Senior Manager Customer Success, PNW/MTN Region
- Role
- Senior Manager Customer Success, Mtn Region Manager at Lumen Technologies
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kristin Bruce
I am a high achiever with diverse experience in Sales Operations coupled with an…
Experience
Senior Manager Customer Success, Mtn Region Manager
May 2015 — Present · Seattle, WA, US
Provide direct support to RVP and Global/GES sales divisions; directly supervise 6 Account Consultants,(2) Service managers, a Program manager, and a Territory Support manager. Coordinate sales support workloads, assignments and provide critical customer care guidance. Support Global/GES customer base by managing support escalations relating to ordering, provisioning, billing, and retention of CenturyLink products and services. 2nd tier support on sales/support issues to ensure 100% customer satisfaction. Assist sales team with pre/post sales process and ensure orders are booked by monthly deadlines. Assist with retention and contribute to monthly revenue objectives through contract renewal management.
Education
Western Washington University
BA, Business Management
1986 — 1990
Skills
- Solution Selling
- Crm
- Storage
- Unified Communications
- Leadership
- Voip
- Channel Partners
- Data Center
- Sales
- Management
- Mobile Devices
- Co-Location
- Managed Services
- Salesforce.com
- Sales Enablement
- Sales Operations
- Professional Services
- Virtualization
- Customer Service
- Ip
- Business Development
- Enterprise Software
- Networking
- Direct Sales
- Wireless
- Vendor Management
- Cross-Functional Team Leadership
- Sales Process
- Mergers
- Selling
- Start-Ups
- Business Alliances
- Channel
- New Business Development
- Telecommunications
- Strategic Partnerships
- Product Management
- Saas
- Go-to-Market Strategy
- Cloud Computing
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