Bruce Thompson
Sr Project Manager @Concentrix
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WORK HISTORY
Sr Project Manager @Concentrix
NS, CA
Responsible for implementation of new business projects, business growth and corrective action plans creating and rolling out company wide best practices and leading operational task forces for our clients.In this roll I have successfully led new business implementations in sales, customer service and technical support in North America, APAC, LATAM and EMEA, the migration of business from one center to a new location, and a global corrective action plan to close on performance gaps and new contractual needs for the businesses impacted.
EDUCATION
Cape Breton University
Marketing
SKILLS
ABOUT BRUCE THOMPSON
With over 11 years of experience as a Senior Project Manager at Concentrix, I am passionate about delivering high-quality solutions for our clients in various industries and regions. I have successfully led new business implementations, migrations, and corrective action plans across sales, customer service, and technical support functions, creating and rolling out best practices and operational efficiencies.As a certified Generative AI practitioner, I leverage the latest technologies and tools to enhance project governance, communication, and performance. I also collaborate with cross-functional teams and stakeholders to ensure alignment of goals, expectations, and outcomes. My mission is to drive continuous improvement and innovation in the BPO space, while empowering and supporting my team and clients.
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